Document imaging and workflow has been around since the 1980s, when business process automation and "paperless offices" became strategic goals of the information age. Today, the benefits reaped by efficiencies in document imaging and workflow has made it a necessity for paper-intensive, information-driven organizations.

Paper is the oldest and least efficient form of a corporation's intellectual assets. It is labor-intensive to file, stored at great cost, difficult to back up, susceptible to destruction, and all but impossible to retrieve efficiently, particularly when produced in great volumes.

Document Imaging, the process of converting content such as faxes, microfilm, images, and paper documents into usable, searchable, and easily storable electronic format, enables companies to achieve better statutory and standards compliance, enhance customer support, improve auditing and record-keeping, and place mission-critical information in the hands of people who need it. The various output formats of the process include TIFF, PDF, GIF, JPEG, etc. Document imaging is very useful for paper-intensive industries such as Insurance, Healthcare, Banking, Securities Brokerage, Manufacturing, Gaming, Publishing, Pharmaceutical, Distribution, and many more.

Documents of different types & levels need to be handled in many different ways, organizations will need workflow systems to control the management, security, routing, and processing of this content. Typical workflow applications include insurance claims processing, new applications for customer accounts, customer service, portfolio management, human resources, government and similar applications in paper- and data-intensive environments.

Organizations can reduce cost, increase processing speed, and better serve its customers through imaging and workflow solutions. For this however, organizations will need to select workflow and imaging technologies that will meet their needs in terms of scalability, error-handling, network throughput, and integration with other document-management technologies. T&M is equipped to select the best strategy, technologies and solutions, for your imaging and workflow needs, smoothing the road for you from conception to implementation.

T&M recognizes the technology is not the only issue in workflow solutions. For information intensive companies, document workflow is a strategic issue that cuts to the core of their business processes. A system of better document workflow enables improved processing speed and productivity that transforms your business in other ways, opening up new avenues for knowledge management, risk management, enterprise resource planning (ERP), and customer relationship management (CRM).

With proven expertise and a solid record of success, T&M can help you develop an overall strategy to best leverage your investment in document imaging and workflow.