T&M


	Engagement Models

	Quality

	Guiding Principles

	Differentiators

	Industries

	Skills

Quality Policy

“To provide services that meet the needs of our customers and exceed their expectations through continuous improvement, scalable efficient systems and proactive time bound delivery. "

To support our focus on quality T&M has implemented the Quality Management System (QMS). The QMS is our implementation of the industry standard for quality: ISO 9001:2000

T&M Quality Management System ensures that our services will meet or exceed our customers' expectations. T&M is dedicated to quality and continuous process improvement for both customers and employees. Our responsibility is to ensure that through established standards and measurements, the level of quality at T&M matches or exceeds our customers' expectations.

We develop organizational excellence and quality awareness through innovative process improvements, training, measurements and development of customer and employee satisfaction programs.

Quality is an integral part of our commitment to world-class customer services. When carrying out engagements for our customers, all members of T&M follow the procedures set out in our Quality Management System. Our Quality Management System is a set of principles and methods for continuously improving the service that we give our customers and includes:

Researching improvements to add to the quality of our services, systems and domain knowledge.
Monitoring, Verifying and Validating both existing and new programs and service functions.
Helping to define and improve our service delivery methods, procedures and practices.
Conducting regular internal quality audits

The Quality Management System also includes based on project type, project planning, transition management, continuous customer needs tracking, project quality plan, documentation, internal & external training plans, project delivery plan etc.

Our internal quality system co-ordination team reviews project plans based on project type, size, need etc before embarking on the project. The quality system co-ordination team consists of representatives from all T&Ms business units, working together to guarantee the quality of our services to all our clients. If our customer has any specific quality control standards or documentation requirements, we work towards integration and following the same during their project execution.